Email Management Has Never Been Easier

Gone are the old days when you had to log into an email account and manually manage every email you received.

With the integrated email feature of the shared inbox, your customer support teams can efficiently handle high email volumes faster, triage conversations, and smoothen workflows.

Say farewell to messy distribution lists. Keep your shared inbox organized and manage all customer emails as a team to respond faster.

Collaborate on email like never before. Comment internally on emails instead of cc’ing teammates or forwarding. 

With a shared inbox, it’s easy to loop teammates in, comment behind-the-scenes, share insights and even share email drafts to write replies together.

Improve efficiency and obtain email visibility and context on every customer email by working collaboratively in a team.

Track outreach volume, response time, resolutions, or custom data points specific to your email customer support team. 

Learn what customers ask about, gather product feedback, and get insight into sentiments with advanced analytics.

Advanced reporting also gives you the data you need to know how your team responds to every email conversation. It helps you make informed decisions about improving customer service.

Send quick and relevant automated email responses using the automatic email manager on the shared email inbox.

Create a collaborative space for teams to answer emails jointly and utilise the shared mailbox enabling groups of agents to monitor and send emails from public email aliases.

It ensures effective email management by improving email communication and customer support services.