Deliver Faster Support from Anywhere and Everywhere

Deliver outstanding customer support every day and optimise your team's workflow seamlessly

Efficient customer support
Guaranteed data security
Resolve multiple customer inquiries at once
Get Started

Trusted by Industry-Leading Companies

Why Choose ShoutOUT’s Helpdesk?

Omnichannel Support

Enable a seamless customer experience across multiple channels.

Make Your Customers Happier With Faster Support

Reply to your customers’ questions faster by optimising first response times.

Keep Your Team on the Same Page

Allow several team members to collaborate simultaneously and promptly respond to all customers without delay.

Generate Real-Time, Daily Reports

Dig deeper into customer behaviour with analytics and performance metrics.

Automatic Human Agent Assignment

Automatically transfer a chatbot conversation to a human agent who is online when necessary.

Delegate Conversations to the Team or an Agent

Easily and swiftly switch between chats to reply to your customers faster!

Save Canned Responses

Be prepared beforehand by saving all your preferred greetings and responses for FAQs.

Connect With Your Team Through Private Notes and Mentions

Talk to customers and your team in one place - use private notes and mentions to communicate with your team.

Integrations

Integrate the Helpdesk software with external tools you can use daily to streamline your work.

You’re the Engine, and We’re the Fuel -
Big Goals Need Big Solutions!

Create Interactive Conversations From Different Channels

Connect all your messaging channels into one central location for easy and immediate access and build conversations.

Collaborate and manage conversations within agents or
multiple teams
Mark the conversations as ‘resolved’ once done
Filter and categorise conversations
Mute spam conversations

A Simple CRM to Add All Your Customers

Build your CRM by collecting information from multiple channels within one place.

Provide first-level customer support with live assistance
Instantly share inquiry details with your team
Save the contact information for use in advance

Run Campaigns for Your Customer Base

Create campaigns and drive more conversations which can convert to deals.

Customised online campaign via live chat widgets
Create individualised campaigns and distribute SMS
campaigns to a cluster of contacts
Outbound messages in the website live chat

Real-Time Insights Into Your Customer Operations

Collect analytics and statistics of the overall CRM performance and export them to drive decision-making.

Get insights into all your inboxes and first response time
Obtain a consolidated view of all these metrics - CSAT,
agents, conversations, teams, labels etc
Export reports within a pre-fixed/custom date range

Connect Any Channel and Interact With Your Customers From One Space

Website

Enhance customer experience with a tailored live chat feature.

Messenger

Connect your Facebook page and receive all your customer conversations via Messenger.

Instagram

Connect your Instagram account and reply to the direct messages you receive.

WhatsApp

Promote a single WhatsApp number for all your customers and allow multiple business agents to interact with them.

Twitter

Seamlessly handle all your tweets and DMs from the dashboard without switching between different platforms.

SMS

Efficiently send and receive text messages to inform your clients about new products, promotions, and special offers.

Email

Integrate your support email and streamline all support requests with pre-made templates.

API

Create your own custom channels through API by easily integrating with any third-party tool. This allows you to send messages and receive webhook events when there is a response.

Telegram

Connect to the Telegram channel and provide customer support via instant messaging.

get in touch

Engage in Customer Conversations - Anytime, Anywhere

You’re just one click away from advanced automation. Automate customer inquiry management within minutes and get started!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Hi, How Can We Help You?

Discover How to Use ShoutOUT’s Helpdesk and Find Answers to Your Questions

What Does ShoutOUT’s Helpdesk Do?

Our Helpdesk software answers customer queries and addresses user or system issues.

Does It Require Credit Card Details to Register?

No, you’re not required to provide your credit card details when you register.

What Payment Methods Do You Offer?

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.

Is There a Limit to the Number of Support Requests I Can Handle?

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.

Is There a Free Trial?

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.

How Do I Install ShoutOUT’s Helpdesk?

Create an account at https://helpdesk.shoutout.ai/app/login.

Can I Check on a Demo of the ShoutOUT Helpdesk?

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.

What Channels Can Be Integrated Into the Helpdesk?

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.

What Is the Pricing for the Helpdesk?

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.

Is There a Setup Fee Included?

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.