Deliver Faster Support from Anywhere and Everywhere

Deliver outstanding customer support every day and optimise your team's workflow seamlessly

Efficient customer support

Guaranteed data security

Resolve multiple customer inquiries at once

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Trusted by Industry-Leading Companies

Why Choose ShoutOUT’s Helpdesk?

Omnichannel Support
‍

Enable a seamless customer experience across multiple channels.

Make Your Customers Happier With Faster Support

Reply to your customers’ questions faster by optimising first response times.

Keep Your Team on the Same Page

Allow several team members to collaborate simultaneously and promptly respond to all customers without delay.

Generate Real-Time, Daily Reports

Dig deeper into customer behaviour with analytics and performance metrics.

Automatic Human Agent Assignment

Automatically transfer a chatbot conversation to a human agent who is online when necessary.

Delegate Conversations to the Team or an Agent

Easily and swiftly switch between chats to reply to your customers faster!

Save Canned Responses
‍

Be prepared beforehand by saving all your preferred greetings and responses for FAQs.

Connect With Your Team Through Private Notes and Mentions

Talk to customers and your team in one place - use private notes and mentions to communicate with your team.

Integrations
‍

Integrate the Helpdesk software with external tools you can use daily to streamline your work.

You’re the Engine, and We’re the Fuel -
Big Goals Need Big Solutions!

Create Interactive Conversations From Different Channels

Connect all your messaging channels into one central location for easy and immediate access and build conversations.

Collaborate and manage conversations
within agents or multiple teams

Mark the conversations as ‘resolved’
once done

Filter and categorise conversations

Mute spam conversations

A Simple CRM to Add All Your Customers

Build your CRM by collecting information from multiple channels within one place.

Provide first-level customer support with
live assistance

Instantly share inquiry details with your
team

Save the contact information for use in
advance

Run Campaigns for Your Customer Base

Create campaigns and drive more conversations which can convert to deals.

Customised online campaign via live
chat widgets

Create individualised campaigns and
distribute SMS campaigns to a cluster
of contacts

Outbound messages in the website live
chat

Real-Time Insights Into Your Customer Operations

Collect analytics and statistics of the overall CRM performance and export them to drive decision-making.

Get insights into all your inboxes and first
response time

Obtain a consolidated view of all these
metrics - CSAT, agents, conversations,
teams, labels etc

Export reports within a pre-fixed/custom
date range

Connect Any Channel and Interact With Your Customers From One Space

Website

Enhance customer experience with a tailored live chat feature.

Messenger

Connect your Facebook page and receive all your customer conversations via Messenger.

Instagram

Connect your Instagram account and reply to the direct messages you receive.

Promote a single WhatsApp number for all your customers and allow multiple business agents to interact with them.

Twitter

Seamlessly handle all your tweets and DMs from the dashboard without switching between different platforms.

SMS

Efficiently send and receive text messages to inform your clients about new products, promotions, and special offers.

Email

Integrate your support email and streamline all support requests with pre-made templates.

API

Create your own custom channels through API by easily integrating with any third-party tool. This allows you to send messages and receive webhook events when there is a response.

Connect to the Telegram channel and provide customer support via instant messaging.

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Engage in Customer Conversations - Anytime, Anywhere

You’re just one click away from advanced automation. Automate customer inquiry management within minutes and get started!

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Hi, How Can We Help You?

Discover How to Use ShoutOUT’s Helpdesk and Find Answers to Your Questions

What Does ShoutOUT’s Helpdesk Do?

Our Helpdesk software answers customer queries and addresses user or system issues.

Does It Require Credit Card Details to Register?

No, you’re not required to provide your credit card details when you register.

What Payment Methods Do You Offer?